If you can’t make it to your appointment, you can either reschedule or cancel your booking. You can do this through the link in your confirmation email. You can do this up to 24 hours before your booked appointment.

If you would like to cancel or reschedule within 24 hours, you will be charged 50% of the cost of the booked treatment.

If you do not cancel and do not show up, you will be charged 100% of the cost of the booked treatment.

Note: if you do not pay the invoice we will send you, be aware that this is in our system. This means that the next time you will visit Artist Lab, you will have to pay the invoice in the salon.